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Richard GuidryvCard PNG

[email protected]

Web Developer & Designer / Technical Support Analyst
1070 Joe Mouton, Parks, Louisiana, 70582
(337) 501-5915

 

Education
Profile

HTML5: Designing Websites with HTML5, Online

2010 - 2011

HTML 5 is the first major release of the HTML Web Standard in over 10 years. The most fundamental changes come with the core TAG based language of HTML itself. In this class, we were introduced to the new HTML 5 tags, how to properly use them, and what to be aware of as you design your new Web sites. It didn't stop there though, as CSS3, JavaScript, and the advanced use of the canvas tag will also be incorporated. We learned the new image controls HTML 5 provides including the new Bit map image formats through interactive vector based image control in both 2D and 3D.

Dreamweaver CS5 Level 2: Adv Website Development and CSS, Online

2010 - 2011

This course was designed for those developers and designers who wish to take the next step in terms of making the most of Dreamweaver CS5. In this class, we explored some of Dreamweaver's more sophisticated functions, building on a solid base (established in the Level 1 class or in experience) in CSS, HTML, and other coding and organizational functions.

Photoshop CS5 Level 2: Advanced, Online

2010 - 2011

This workshop covered the advanced features of Photoshop. We learned to use Levels & Curves to correct color & tonal range, create Layer Masks & Vector Masks, use the History Brush, create Actions & Batch Process files, work with Alpha Channels, properly use Device Central, use Auto Align to create panoramas, and more!

Photoshop CS5 Level 1: Fundamentals to Intermediate, Online

2010 - 2011

This class was for all levels of Photoshop users. Seasoned users take this class to fill in "holes" or rid themselves of bad habits in their Photoshop usage. All students learned about Photoshop Layers, Smart Objects, Text, Gradients, Adjustment Layers and more. Upon leaving this class, all students were able to create Photoshop images from scratch, and properly manipulate existing images.

MS:6419A: Configuring, Managing, & Maintaining Windows Server 2008 Servers

2010 - 2011

A five-day instructor-led course providing students with the knowledge and skills that are required to manage accounts and resources, maintain server resources, monitor server performance, and safeguard data in a Microsoft Windows Server 2008 and R2 environment. This course covered the core skills required by anyone working with Windows Server 2008 Servers.

MS:6436A: Designing a Windows Server 2008 Active Directory Infrastructure and Services

2010 - 2011

At the end of this five-day course, we learned how to design an Active Directory Infrastructure in Windows Server 2008, how to design Active Directory forests, domain infrastructure, sites and replication, administrative structures, group policies, and Public Key Infrastructures. We also learned how to design for security, high availability, disaster recovery, and migrations.

MS:10135A Configuring, Managing, Troubleshooting MS Exchange Server 2010

2010 - 2011

A five-day, instructor-led course that provided me with the knowledge and skills to configure and manage an Exchange Server 2010 messaging environment. The course did not require previous Exchange Server experience, but did require significant experience in managing Windows Server and Active Directory directory services or Active Directory Domain Services (AD DS). The course taught how to configure Exchange Server 2010, as well as provided guidelines, best practices, and considerations that helps optimize Exchange Server deployment.

Dell University, Business Process Improvement, Austin, TX

2003 - 2004

Defined, managed, maintained, and improved processes within Dell's Dispatch Management Center (DMC) and Support Infrastructure. Acted as the lead communicator on processes between various projects and groups, and their functional areas. Traveled throughout Dell to educate and be educated about Dell support infrastructure. Encouraged innovation, process improvements and solutions within the functional areas. Acted as an advocate for function and process on support teams for the group.

Precision Drawing in AutoCAD - Morgan City Vocational School, Morgan City, LA

1985 - 1987

Mastered basic and advanced design skills and gained hands-on practice in using the 2D tools in AutoCAD.

Berwick High School, Berwick, LA

1975 - 1978

Completed three years at Hometown High School. Graduation date: May 1978. As Newspaper Staff Member composed and edited informational articles, columns, editorials, and advertising copy. Yearbook Committee Member, Hometown High School. Technical writing; advanced composition; debate; video / photography.

 

Work
Experience

Web Update Lead - Comit Developers - Lafayette, Louisiana

2013 - PRESENT

Web Updates Lead, encompasses several responsibilities that include, but are not limited for maintaining and updating Customer Sites (Content & Code), Developing enhancements to existing Graphic Designs, and working with Comit Developer's Web Development Lead on new customer deployments, and serving as the lead of Comit Developer's Web Updates & Maintenance professionals.

Web Developer - Owner/Operator - U.S. Website Creations, LLC. - Austin, TX - Lafayette, LA.

2007 - PRESENT

Owner/Operator of U.S. Website Creations. Developed new Web Site Designs & Applications as identified by client needs. Maintained client designs and hosting requirements. Maintained a working knowledge of my design tools; HTML, CSS, PhP, JavaScript, Photoshop, Indesign, Illustrator, and Dreamweaver. Also, maintained my knowledge of many Microsoft products such as Word, Excel, PowerPoint, Access, and Publisher.U.S. Website Creation Logo PNG

I.T. Support Analyst Level II - United Vision Logistics, Corp. - Lafayette, Louisiana

2010 - 2013

My Responsibilities Included but were not limited to Windows Desktop/Server Support; contributing to the overall success of the IT Operations organization by providing prompt and complete resolution to technical issues raised by the business. Interfaced daily with other IT technical staff and worked together on assignments, sharing best practices with team members, and delivering services related to the I.T. areas of responsibility. Helped resolve complex IT issues, Maintained client patch levels proactively, Made use of command scripting and scheduling to reduce errors, Responded to client threats and remediate threats as required, Documented standards, best practices, and policies for multiple Windows platforms; and other tasks related to supporting the technical needs of users in the businesses environment.

CSSA Customer Service Sales Associate - Fry's Electronics - Austin, TX.

2007 - 2009

Played an important role in the success of Fry's Electronics. Maintained working knowledge of technology products that I was responsible for (i.e., Televisions, Stereo Equipment, Computers, etc.,). My primary duty was to interest buyers and purchasing agents in Fry's Electronics merchandise and/or services and to address clients' questions and concerns. Demonstrated their products and advised clients on how using these products can reduce costs and/or increase revenue. Spent some time traveling and visiting with prospective buyers and current clients.

ATG (Americas Transaction Group), Employee Purchase Program - Dell/Belkin - Austin, Texas

2006 - 2007

Connected via voice day-in and day-out with Dell customers & prospects ensuring top-of-mind Dell recall and resultant day sale of Dell offerings. Manage key accounts across the function beyond the technology function like Procurement; Finance; Logistics; HR besides interacting with the top management. Identified and Assisted account manager based in the field on large opportunities resulting in accomplishment of shared objectives. Continually keep self updated with Dell offerings and competitive offerings resulting in a sustained ability to position Dell better than the best.

Customer Service Dept. Manager, Dispatch Management Center (DMC) - Dell - Austin, Texas

1996 - 2006

Supervised a staff of 24 Senior Level Technicians, overseeing training, employee relations, employee counseling and performance evaluations. Reduced costs by over $40 million within 6 months by decreasing technician dispatches by 50% as a key member of Dell's largest Business Process Improvement plan (BPI) to date. Increased first time fix calls by 10%, reducing the number of repeat service calls and calls requiring technician dispatch. Developed and implemented the first centralized Level II queue for consumer calls, improving call time and service levels. Increased efficiency, creating and implementing the first Level I and Level II chat queue for the Consumer Technical Support Space. Saved over $2 million in software fees through spearheading a major initiative to meet Microsoft support requirements.

QUALIFICATIONS

Dedicated, customer-oriented Professional with a strong background in management and customer care. Creative team leader, supervising a staff of 24 senior support specialists and dramatically improving service processes. Skilled in customer service, training and development, operations and staff management. Technically proficient in Web Development, Design, Adobe Flash, and Graphic Imaging.

Additional Capabilities:

  • Networking
  • Microsoft Office Products (Word, Excel, Access, Outlook, etc.,)
  • Technically Proficient in Microsoft Windows XP, Vista, Windows 7, and Pre Windows XP O/S's.
  • Exchange Server 2007, 2010, Management.
  • Microsoft Active Directory Management.
  • Adobe Dreamweaver, Photoshop, Illustrator, InDesign, Flash, and Fireworks.
  • Programming Knowledge of HTML, PhP, CSS, and Javascript.

 

Portfolio
Of Work

 

Skills
Technical

  • Adobe Photoshop CS5

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  • Adobe Dreamweaver CS5

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  • Adobe Flash Professional CS5

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  • Adobe Illustrator CS5

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  • Adobe InDesign CS5

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  • Microsoft Office 2007, 2010

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  • Javascript

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  • Hypertext Preprocessor (PHP)

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  • HyperText Markup Language (HTML)

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  • Cascading Style Sheets (CSS)

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  • Microsoft Windows, 'Windows XP', 'Vista', 'Windows 7'

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  • Microsoft Exchange Server 2008, 2010

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  • Microsoft Active Directory 2007, 2010

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  • Networking

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  • MySql / phpMyAdmin

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Other
Information

I'm always looking for some nice people to work with.

 

All About Me:

Born and raised in Morgan City, Louisiana, USA, But I have happily called Lafayette, Louisiana my home for the past year.

I enjoy working with both the technological elements of design like building and designing interactive websites, as well as Graphic Imaging and enjoy working with one of the best tools ever created... "Adobe Photoshop".

I'm self taught in most of programming languages I use, such as Visual Basic, PhP, JavaScript, and of course good old HTML. I'm also, well versed in many Microsoft products such as Word, Excel, PowerPoint, Access, and Publisher.

I use Adobe Photoshop, Illustrator, Flash, and Fireworks as my Graphic and Flash media tools.

A few things I can't live without are the Internet, my love for computers, country music, Cajun food, and of course my family! When my head is not stuck in a computer screen I can be found shopping (Usually for products having to do with technology), camping, walking the streets of Lafayette and watching great movies.


My Work as been use by the following great companies:

      • United Vision Logistics Corporation
      • Friendly Fumes, LLC.
      • Wings Over Colorado, LLC.
      • Central Gun Exchange, LLC.

Companies I have recently worked for:

      • Dell Computer Corporation
      • Sears
      • Electrical Systems & Services, Inc.

Likes and Interests

Activities:

      • Friends
      • Family
      • Vacationing
      • Travel
      • Camping
      • Computing, Programming, Designing,

Interests:

      • Football
      • Movies
      • Boating
      • Technology
      • Computers

Music:

      • Faith Hill
      • Reba McEntire
      • Shania Twain
      • Martina McBride
      • Toby Keith
      • Trace Adkins
      • George Strait
      • Tim McGraw
      • Taylor Swift
      • Carrie Underwood
      • Miley Cyrus
      • Faith Hill

Latest Books:

      • JavaScript; An Advanced Guide - Third Edition
      • Bare Bones Project Management
      • Leading IT
      • The Myths of Security

All Time Favorite Movies:

      • Butch Cassidy and the Sundance Kid
      • The Hunt for Red October
      • Close Encounters of the Third Kind
      • Hannibal
      • The Matrix
      • Raiders of the Lost Ark
      • The Hangover
      • Star Trek
      • Star Wars
      • The Deer Hunter
      • Live and Let Die

Favorite Television:

      • Monday Night Football
      • Married with Children
      • The Big Bang Theor